Your Privacy
PRIVACY POLICY
Information we collect
We collect account details you provide, order and wallet records, support messages, and information needed to operate and secure the platform.
Live chat and website activity
To provide timely support, we record the pages visited on this website, referral source, session times, IP address, approximate IP-based location, device type, browser, and operating system. We do not record passwords, payment card details, form contents, or keystrokes. Chat typing indicators only show that a person is typing and do not send unfinished message text.
How we use information
We use this information to deliver services, manage payments and orders, answer support questions, prevent abuse, improve the platform, and understand how visitors navigate the website.
Real-time chat providers
Pusher Channels carries encrypted real-time chat events between the website and support team. Complete chat history and attachments remain stored with our website application.
Retention and access
Website navigation and visitor-session records are retained for up to 60 days. Chat and account support records may be retained for service history, security, and dispute resolution. Visitor logs and private conversations are restricted to authorized administrators.
Contact
For privacy questions or requests concerning your information, contact hakconsultancy@outlook.com.